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Hospitality Business Review: Specials Magazine
Frame It For Less
The New Language of Art in Hospitality Spaces
Artwork in hospitality projects is expected to do more than complete a space. Designers and property owners rely on trusted partners who can consistently deliver artwork that matches their vision, arrives on schedule, and meets the quality standards required for large commercial installations. In an industry where delays or defects can disrupt opening timelines across hundreds of rooms, reliability and attention to detail are as important as creative design. For more than 30 years, Frame It For Less has built its reputation around that dependability. Specializing in large-scale art and mirror programs for hotels, senior living communities, and multi-property organizations, the company combines hands-on craftsmanship with rigorous quality control and responsive customer service. From translating complex design concepts into production-ready artwork programs to ensuring every piece is carefully inspected before shipment, Frame It For Less focuses on giving designers confidence that every project will be delivered as promised. Its expanding custom capabilities are an extension of that commitment, allowing clients to achieve distinctive designs without compromising consistency, quality, or project timelines. Built Around Customer Service The company’s approach to customer service is built around direct oversight of every piece before it leaves the facility. Orders are not treated as simple production requests that move automatically through a system. Instead, each piece of artwork is manually inspected before shipment. “We stand behind our product, and we’re very hands-on,” says Lisa Tally, president. “Before anything leaves our facility, we make sure it’s in perfect condition. Several members of our team perform quality control and carefully examine each piece before it ships.”
Resort Management
Capital Vacations
Strategic Growth Solutions for the Independent Resort Market
Gary Hyde, Executive Vice President of Hospitality
Capital Vacations is a full-service resort management company dedicated to supporting independent vacation ownership properties. With expertise spanning financial planning, operations, rental and sales and marketing, the company delivers tailored strategies designed to improve performance and ensure long-term stability. By collaborating with general managers, boards of directors and on-site teams, Capital Vacations provides customized solutions that honor each resort’s unique identity while strengthening its operations. Today, the company serves nearly 200 vacation ownership resorts across the United States, Mexico and the Caribbean. Its support ranges from day-to-day operational guidance to robust revenue programs, including a competitive rental distribution network and a proven club sales platform. These initiatives convert underperforming intervals into active ownership, improve cash flow and help properties grow stronger and more resilient. A Partner Built for Independents Unlike large branded operators where the brand dictates the guest experience, Capital Vacations takes a different approach. Its model allows independent vacation ownership resorts to retain their individuality while benefiting from the operational and marketing capabilities of a major hospitality company. “In a brand environment, the brand comes first. In our model, the independent resort comes first, supported by the strength of Capital Vacations,” says Gary Hyde, Executive Vice President of Hospitality. Capital Vacations’ portfolio consists of vacation ownership resorts, giving the company a deep understanding of the challenges and opportunities in this segment. Alongside core services such as reservations, financial management, administration and IT, the company distinguishes itself in two key areas: Rental Distribution: Through its proprietary global system and consumer-facing platform Vacation Escapes, combined with partnerships with leading online travel agencies, Capital Vacations helps resorts increase visibility, fill inventory and generate immediate rental revenue.
Top 10 Directors of Housekeeping - 2026
Hyatt Regency Chicago [NYSE: H]
Upholding Hyatt's Hospitality Standards
Vladan Bogdanovic, Senior Director
Over two decades in hospitality have taken Vladan Bogdanovic from overnight auditor to senior housekeeping leader, shaping a leadership style grounded in respect, recognition and care. Vladan reminisces on his career. Since arriving in the U.S. from Kosovo 22 years ago, his professional journey has taken many turns, building his path through pride in his work and respect for the people around him. His Hyatt years began about 20 years ago as an overnight auditor at Hyatt Regency Scottsdale Resort and Spa. Supervisor, front office and guest service roles followed. He then stepped down a level to join Hyatt Regency Chicago as an assistant guest service manager, and from there the path took him to housekeeping, through assistant manager to executive housekeeper and director. Today, as senior director of housekeeping, he oversees a hotel with 2,032 rooms across two towers and nearly 250,000 square feet of meeting space, one of the largest in the country. More than 300 employees are part of the operation, from room attendants to linen runners, many from cultures around the world. The job, as he puts it, comes down to relationships. He weighs what employees need alongside what guests expect, and puts employees first, since they deliver the service.
Hospitality Management
Integrating Marketing and Sustainability
Tanja Morariu, Director of Marketing and Head of Sustainability, the Palms Hotel & Spa in Miami Beach
Hospitality Management
Designing Hotels that Work Beyond Aesthetics
Anna Peretz, Director of Architecture Design and Construction, Sonesta International Hotels
Travel and Tourism Management
The sound of a destination: Why Greater Miami's multicultural music scene is a tourism asset
Connie Kinnard, SVP, Destination Engagement, Greater Miami Convention & Visitors Bureau
IN MY OPINION
Hospitality Management
The Difference between Running a Hotel and Leading One
Adam Herrod, Director of Hotel Operations, Caesars Entertainment
LAST WORD
Hospitality Management
Building The Culture Behind Memorable Hospitality
Bryan Anthony, Vice President of Food & Beverage, Pebble Beach Resorts
IN FOCUS
Visual Storytelling: The Evolving Role of Art and Mirrors in Hospitality Design
Art and mirror framing in hotels play a crucial role in ensuring an enhanced guest experience, reinforcing brand identity, and promoting a greater sustainable impact.
Destination Management Services: Creating Better-Connected Travel Experiences
Destination management services grow through experiential travel, personalization, corporate events, luxury tourism, technology, sustainability, and local expertise.
EDITORIAL
Building Better Hospitality Through Thoughtful Execution
Hospitality excellence depends on how well design, service, food and destination experiences work together to shape a guest’s stay. This edition of Hospitality Business Review examines how thoughtful execution, operational discipline and responsible leadership influence the quality of hospitality across different settings.
Our cover story features Frame It For Less, recognized as the Hotels Art and Mirrors Framing Company of the Year 2026. For more than 30 years, the company has helped hotels and senior living communities turn design concepts into large-scale artwork and mirror installations. Its strength lies in combining custom framing with in-house production, hands-on quality inspections and reliable delivery.
That balance between personal expression and reliable execution appears across the issue. At Hyatt Regency Chicago, Vladan Bogdanovic, Senior Director of Housekeeping, is recognized among the Top 10 Directors of Housekeeping 2026 for his people-focused approach to hotel operations. His emphasis on employee recognition, practical training and prompt responses to guest feedback connects staff engagement with the consistent cleanliness standards expected of a large hotel. Incredible Adventures, recognized as the Top Destination Management Service 2026, takes a similarly considered approach to travel, combining customized itineraries, experienced guides and firsthand destination knowledge with a longstanding commitment to responsible tourism.
The issue also examines the decisions that shape hospitality before guests arrive. Anna Peretz, Director of Architecture, Design and Construction at Sonesta International Hotels, argues for designs that connect guest experience with operational efficiency, durability and long-term adaptability. Tanja Morariu, Director of Marketing and Head of Sustainability at The Palms Hotel & Spa in Miami Beach, explores how environmental responsibility can become part of a hotel’s brand identity, influencing its marketing, partnerships and daily practices.
Across these stories, hospitality leadership comes down to how well design, service and daily operations work together to shape the guest experience. We invite our readers to explore this edition and discover how the people and organizations featured are shaping the guest experience through thoughtful design, service and leadership.
