Thank you for Subscribing to Hospitality Business Review Weekly Brief
FloridaTours.com has been recognized by Hospitality Business Review Magazine as the exclusive recipient of “Top Group Transportation & Bus Charter Company 2026,” based on our proprietary methodology, reflecting its position in the industry, and is also named among “,” reflecting its broader leadership. This profile has been developed by the Hospitality Business Review research and editorial team based on insights from an interview with Bret T. Brittenum, COO.
Bret T. Brittenum, COOGroup transportation is often about much more than getting people from one place to another. Behind every successful trip are dozens of decisions involving timing, routes, vehicle selection, safety, and coordination.
FloridaTours.com has built its business around managing those details while creating a smooth experience for every passenger.
Founded in 2015, the company has grown into the largest locally owned and operated motorcoach company in South Florida. It serves a wide range of customers, including cruise lines, schools, professional and collegiate sports teams, tour operators, and groups traveling locally or across the country.
While transportation is at the center of its business, FloridaTours.com believes its true value comes from understanding what customers need before the journey begins. Many clients approach the company knowing where they want to go but needing assistance with planning the details.
“We help create complete travel solutions by developing itineraries, selecting the right vehicles, coordinating schedules, and matching trips with experienced drivers,” says Bret T. Brittenum, COO.
Building a Better Customer Experience
One of FloridaTours.com’ biggest strengths is the support structure behind every trip. The company operates a 24/7, 365-day dispatch center supported by dedicated teams across reservations, maintenance, safety, human resources, business development, and operations.
A major part of the company’s service model is its guest services department, which helps customers manage the smaller details that can make a significant difference during travel. Whether it involves adjusting schedules, planning rest stops, or adding destinations along the way, the team works closely with clients to ensure the trip runs smoothly.
This level of involvement begins from the first customer interaction. The reservations team guides clients through the booking process, understands their requirements, and helps determine the best transportation solution. Once a trip is confirmed, the guest services team works on the finer details before the dispatch team takes over execution on the day of travel.
Supporting Groups of All Sizes
FloridaTours.com provides transportation solutions for a variety of travel needs. Its cruise line services include post-cruise tours that allow visitors to experience destinations such as the Everglades. The company also operates a large charter bus division, supporting everything from small group outings to major transportation programs involving thousands of passengers.
Its charter services support weddings, school field trips, sporting events, corporate travel, local transportation, and cross-country journeys. With its own fleet of vehicles, significant insurance coverage, and dedicated operational teams, FloridaTours.com provides customers with the confidence that their transportation needs are being handled by an experienced provider.
The company’s ability to manage large and complex transportation requirements has been demonstrated through major events and ongoing partnerships. During the FIFA World Cup activities, FloridaTours.com provided nearly 2,000 vehicles throughout the summer. The company also regularly supports schools, cruise operations, and organizations that require reliable transportation on a large scale.
A Culture Built Around Service
The foundation of FloridaTours.com’ success is its people. The company places strong emphasis on hiring experienced drivers and providing additional training focused not only on safe driving but also on customer interaction.
“Our commitment to service defines it. We stand by our product and have a complete focus on guest satisfaction,” says Brittenum.
That commitment is reflected in the company’s long-term relationships. Approximately 90% of FloridaTours.com’ clients are repeat customers, including cruise lines, schools, wedding planners, destination management companies, and professional sports organizations. The company focuses on maintaining those relationships by consistently delivering dependable service and personalized attention.
Technology also plays an important role in supporting FloridaTours.com’ operations. Its buses are equipped with WiFi, GPS tracking, onboard camera systems, and telematics that allow the company to monitor vehicle performance and support safer operations.
Continuing the Journey Forward
As expectations within the group transportation industry continue to change, FloridaTours.com remains focused on improving its services and creating better travel experiences. The company continues to look for new opportunities, destinations, and ways to provide greater value to customers.
Recognized for its dedication to quality service and reliable transportation solutions, FloridaTours.com has been named as the Top Group Transportation & Bus Charter Company for 2026. The recognition reflects the company’s growth, operational capabilities, and commitment to serving its customers.
With a strong local presence, an experienced team, and a service approach built around attention to detail, FloridaTours. com continues to strengthen its position as a trusted transportation partner for groups throughout South Florida and beyond.
Thank you for Subscribing to Hospitality Business Review Weekly Brief
I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

