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Bret T. Brittenum, COOGroup transportation is often about much more than getting people from one place to another. Behind every successful trip are dozens of decisions involving timing, routes, vehicle selection, safety, and coordination.
FloridaTours.com has built its business around managing those details while creating a smooth experience for every passenger.
Founded in 2015, the company has grown into the largest locally owned and operated motorcoach company in South Florida. It serves a wide range of customers, including cruise lines, schools, professional and collegiate sports teams, tour operators, and groups traveling locally or across the country.
While transportation is at the center of its business, FloridaTours.com believes its true value comes from understanding what customers need before the journey begins. Many clients approach the company knowing where they want to go but needing assistance with planning the details.
“We help create complete travel solutions by developing itineraries, selecting the right vehicles, coordinating schedules, and matching trips with experienced drivers,” says Bret T. Brittenum, COO.
Building a Better Customer Experience
One of FloridaTours.com’ biggest strengths is the support structure behind every trip. The company operates a 24/7, 365-day dispatch center supported by dedicated teams across reservations, maintenance, safety, human resources, business development, and operations.
A major part of the company’s service model is its guest services department, which helps customers manage the smaller details that can make a significant difference during travel. Whether it involves adjusting schedules, planning rest stops, or adding destinations along the way, the team works closely with clients to ensure the trip runs smoothly.
This level of involvement begins from the first customer interaction. The reservations team guides clients through the booking process, understands their requirements, and helps determine the best transportation solution. Once a trip is confirmed, the guest services team works on the finer details before the dispatch team takes over execution on the day of travel.
Supporting Groups of All Sizes
FloridaTours.com provides transportation solutions for a variety of travel needs. Its cruise line services include post-cruise tours that allow visitors to experience destinations such as the Everglades. The company also operates a large charter bus division, supporting everything from small group outings to major transportation programs involving thousands of passengers.
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We help create complete travel solutions by developing itineraries, selecting the right vehicles, coordinating schedules, and matching trips with experienced drivers.
Its charter services support weddings, school field trips, sporting events, corporate travel, local transportation, and cross-country journeys. With its own fleet of vehicles, significant insurance coverage, and dedicated operational teams, FloridaTours.com provides customers with the confidence that their transportation needs are being handled by an experienced provider.
The company’s ability to manage large and complex transportation requirements has been demonstrated through major events and ongoing partnerships. During the FIFA World Cup activities, FloridaTours.com provided nearly 2,000 vehicles throughout the summer. The company also regularly supports schools, cruise operations, and organizations that require reliable transportation on a large scale.
A Culture Built Around Service
The foundation of FloridaTours.com’ success is its people. The company places strong emphasis on hiring experienced drivers and providing additional training focused not only on safe driving but also on customer interaction.
“Our commitment to service defines it. We stand by our product and have a complete focus on guest satisfaction,” says Brittenum.
That commitment is reflected in the company’s long-term relationships. Approximately 90% of FloridaTours.com’ clients are repeat customers, including cruise lines, schools, wedding planners, destination management companies, and professional sports organizations. The company focuses on maintaining those relationships by consistently delivering dependable service and personalized attention.
Technology also plays an important role in supporting FloridaTours.com’ operations. Its buses are equipped with WiFi, GPS tracking, onboard camera systems, and telematics that allow the company to monitor vehicle performance and support safer operations.
Continuing the Journey Forward
As expectations within the group transportation industry continue to change, FloridaTours.com remains focused on improving its services and creating better travel experiences. The company continues to look for new opportunities, destinations, and ways to provide greater value to customers.
Recognized for its dedication to quality service and reliable transportation solutions, FloridaTours.com has been named as the Top Group Transportation & Bus Charter Company for 2026. The recognition reflects the company’s growth, operational capabilities, and commitment to serving its customers.
With a strong local presence, an experienced team, and a service approach built around attention to detail, FloridaTours. com continues to strengthen its position as a trusted transportation partner for groups throughout South Florida and beyond.
Making Group Travel Easier to Coordinate
Group transportation rarely fails because a vehicle is unavailable. The harder problem is coordinating everything around the vehicle. Routes, timing, passenger needs, destination plans, driver selection and schedule changes can quickly create pressure for schools, corporations, sports organizations and event planners. A transportation provider must understand the trip itself, not only the movement between two locations.
Planning support becomes a major factor when groups do not know exactly what they need. A charter request may begin as a simple point-to-point requirement, but the final itinerary often involves multiple stops, timing decisions and vehicle considerations. Providers that help shape the trip before departure can reduce confusion and prevent avoidable issues. Route planning, destination guidance and vehicle selection should be part of the service conversation rather than separate tasks.
Reliability depends on what happens after the reservation is made. Group travel requires coordination between office teams, drivers and dispatch staff because small changes can affect the entire schedule. A dedicated process for reservations, itinerary details and day-of execution gives clients a clearer experience. The provider should also have the staffing structure to respond when plans change outside normal business hours.
“FloridaTours.com combines reservations support, guest services and dispatch coordination to help groups manage planning details from inquiry through trip execution.”
Fleet ownership changes the level of control a transportation company can offer. Relying heavily on outside capacity may create uncertainty around vehicle availability, maintenance standards or service consistency. Buyers should consider whether the provider manages its own fleet, maintains safety processes and has systems that support vehicle readiness. These details matter when transporting large groups where delays affect schedules, venues and customer experiences.
Technology now supports both safety and visibility. GPS tracking, telematics and onboard monitoring systems give transportation companies more information about vehicle location, driving behavior and mechanical conditions. For buyers, technology is most useful when it supports proactive service rather than simply collecting data. Maintenance awareness and driver monitoring can reduce disruption before it reaches passengers.
The customer experience extends beyond transportation itself. Schools arranging group trips, cruise operators managing excursions, sports teams traveling between venues and corporate groups attending events all require different levels of support. The provider has to understand those differences and adapt the trip process accordingly. A standard booking system alone may not address the details that determine whether a group experience runs smoothly.
FloridaTours.com merits consideration for organizations that need group transportation supported by planning assistance and dedicated service teams. FloridaTours.com combines reservations support, guest services and dispatch coordination to help groups manage planning details from inquiry through trip execution. It operates its own motorcoach fleet and supports charter transportation for groups ranging from smaller outings to large-scale movements. Its guest services team helps refine itineraries, while dispatch manages trip execution and vehicle coordination. The fit is strongest for schools, cruise-related travel, sports organizations, event planners and corporate groups that value detailed preparation alongside transportation capacity.
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